What is a Pre-Order?

Pre Order means you can get early access to new releases before they are available in store.

When will my Pre-Order item arrive?

The time frame for your pre-order delivery varies depending on the product. We specify the timeframe that a product will be available in our warehouse for dispatch, under each “Pre-Order “button on the product page. Normal shipping & processing times are from this date. Please read carefully so you are aware of our Pre-Order time frame.

When do I have to pay?

All Pre-Orders require full payment at the time of order.

Can I cancel a pre-order?

You may be able to cancel your item before we prepare your order. Please contact our customer support team at shop@gingerandsmart.com for assistance.

Can I change my shipping address?

You may be able to change your shipping address before we prepare your order. Please contact our customer support team at shop@gingerandsmart.com for assistance.

Are Pre-Order items refundable?

Yes, just make sure items meet the conditions of our Returns Policy.

Will Pre-Order items be shipped with my other orders?

No, they will be delivered separately according to the expected release date.