What is a Pre-Order?
Pre Order means you can get early access to new releases before they are available in store.
When will my Pre-Order item arrive?
The time frame for your pre-order delivery varies depending on the product. We specify the timeframe that a product will be available in our warehouse for dispatch, under each “Pre-Order “button on the product page. Normal shipping & processing times are from this date. Please read carefully so you are aware of our Pre-Order time frame.
When do I have to pay?
All Pre-Orders require full payment at the time of order.
Can I cancel a pre-order?
You may be able to cancel your item before we prepare your order. Please contact our customer support team at shop@gingerandsmart.com for assistance.
Can I change my shipping address?
You may be able to change your shipping address before we prepare your order. Please contact our customer support team at shop@gingerandsmart.com for assistance.
Are Pre-Order items refundable?
Yes, just make sure items meet the conditions of our Returns Policy.
Will Pre-Order items be shipped with my other orders?
Yes, they will be delivered together according to the expected release date.