We want our customers to love and enjoy their Ginger & Smart purchase! But if for some reason you do not love it, we have a great returns policy that can help you. Please read on:

We offer an exchange or refund for Change of Mind on Full Price purchases (excluding shipping costs) within 30 days of purchase provided the following conditions are met:

  • The purchase was made in the last 30 days.
  • You have the receipt.
  • The goods are in a saleable condition, in their original packaging with all tags attached.
  • The goods have not been worn, damaged, washed or dry cleaned.
  • Shoes must be tried on soft surfaces as we cannot accept shoes returned with sole markings or scratches. Shoes must be returned in the original box.

All refunds will be processed as per your original method of payment.

We offer an exchange or credit note for Change of Mind on Outlet (Online Outlet and Birkenhead Point Outlet) purchases (excluding shipping costs) within 30 days of purchase provided the following conditions are met:

  • The purchase was made in the last 30 days.
  • You have the receipt.
  • The goods are in a saleable condition, in their original packaging with all tags attached.
  • The goods have not been worn, damaged, washed or dry cleaned.
  • Shoes must be tried on soft surfaces as we cannot accept shoes returned with sole markings or scratches. Shoes must be returned in the original box.

If you have received a product that contains a defect, or has been sent to you in error, or any other issue, we request that you contact Customer Care - shop@gingerandsmart.com or 1300 865 212. We will advise you on what to do next.

If we request the product be returned to us for assessment, and upon our receipt of this product it is deemed during the assessment process not to contain a defect or it has not been sent to you in error and there are no issues with the product, the product will be returned to you.    

If there is a defect detected during the assessment process, we reserve the right to repair, replace or refund the product.

As a consumer, you are entitled to the benefit of the statutory consumer guarantee. If you believe an item is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you might be entitled to a remedy under the consumer law. Consumer guarantees do not apply where the product was damaged due to abnormal use or misuse.

Our Returns Policy is a "voluntary" policy that covers products purchased from Ginger & Smart and is in addition to your statutory rights under Australian Consumer Law.

The Ginger & Smart Returns Policy maybe amended from time to time.

We will endeavour to process your return within 5 business days of Ginger & Smart receiving the returned item/s. Please allow 5-7 business days for replacement orders within Australia to be shipped.

How Do I Return?

All returns must comply with the Ginger & Smart Returns Policy.

If you purchased the product online from Gingerandsmart.com please lodge your return here: https://gingerandsmart.loopreturns.com/

If you purchased the product from the Ginger & Smart Outlet store you will need to return the product to the Outlet it was purchased from with the receipt.

If you purchased the product from a David Jones concession you will need to return the product to a David Jones concession with the receipt.

If you purchased the product from any of our partner’s websites you will need to refer to their returns policy and return it as per their terms and conditions.  

Ginger & Smart Credit Note | Terms and Conditions  

  • Credit Notes are valid for 3 years from issue.
  • Credit Notes are not redeemable for cash.
  • No change is given on any balance on the Credit Note. Any balance may be used for future purchases.
  • These Terms and Conditions may be amended from time to time.

Ginger & Smart Gift Voucher | Terms and Conditions

  • Ginger & Smart Gift Cards are valid for 3 Years from purchase.
  • Gift Cards are non-refundable and cannot be exchanged for cash.
  • No change is given on any balance that remains on the Gift Card. Any balance may be used for any future purchases.
  • Gift Cards cannot be replaced if they are lost or stolen.
  • Gift Cards cannot be used to make payment over the phone.
  • These Terms and Conditions may be amended from time to time.