Online purchases delivered to Australian addresses are FREE OF CHARGE*
For Online purchases delivered within Australia we prefer to use Australia Post eParcel service which requires a signature upon delivery. Please provide an address where someone will be available to sign for delivery between 8am – 5pm, Monday to Friday. Customers will be notified by email when their order is dispatched. Some orders may be delivered with an alternative delivery service.
Once dispatched, standard eParcel provides Ginger & Smart customers with a 2-5 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas and up to business 5 days for metropolitan areas of Western Australia.
* For items needed on express services, please contact our customer service team. Extra charges may apply.
Please Note: These are estimated delivery times only. Orders placed during sale or promotional periods may be subject to delay.
Online purchases delivered outside of Australia will incur a flat fee of $40.
For all deliveries outside Australia we use Australia Post Express Post International service which requires a signature upon delivery.
Once dispatched, Australia Post Express Post International provides Ginger & Smart customers with a 3-7 business day delivery service between metro areas of major cities.
Ginger & Smart cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.Please Note: These are estimated delivery times only. Orders placed during sale or promotional periods may be subject to delay.
RETURNS & EXCHANGESGinger & Smart are happy to exchange or refund full price Online purchases, with the following conditions:
- All requests for item returns and refunds must be made to Ginger & Smart in writing within 7 days of receipt of goods to email@example.com or call 1300 798 702.
- Exchangeable, returnable or refundable goods must be approved for return with a Returns Authority (RA) number.
- The goods are in a saleable condition, in their original packaging with all tags attached.
- The good have not been worn, damaged, washed or dry cleaned.
- Shoes must be tried on soft surfaces. We will not accept shoes returned with sole markings or scratches. Shoes must be returned in the original box.
- All deliveries come with a returns form, please fill this out and return with the items to:
GINGER & SMART
Suites 1B & 1G
Level 1, 55 Mentmore Ave
ROSEBERY NSW 2018
Ginger & Smart will not be responsible for any loss or damage of items on return shipping. We recommend using a reliable and traceable delivery method and taking note of your tracking number.
Once the item(s) have been received by us, they will undergo review and once cleared, we can proceed with your exchange or refund. Refunds will be processed directly to the PayPal or Credit Card account used for purchase.
We do endeavour to process refunds & exchanges as soon as they are received but please allow 5 business days for returns to be processed.
Online purchases can be exchanged or returned at any of our boutiques. Please contact our Online team for a Returns Authority.
SALE & PROMOTIONAL PURCHASESAny Online purchases made during promotional events such as sale period and Vogue Online Shopping Night we only accept exchange to the same value. There are no refunds or credit offered on sale or promotional purchases. We kindly ask that you consider your items carefully before making a purchase.
For any purchases made through our Ginger and Smart boutiques, we are happy to offer an exchange on an item returned within 7 days, with a valid receipt and in its original condition.
We are unable to offer refunds on any item unless the product is deemed faulty by us.
No return on sale items or items purchased during promotional periods.
Please contact your closest Ginger & Smart boutique for further information on our in store returns policy.